FAQ

Find answers to the most frequently asked questions about our services

How can I track my package?

You can track your package using the tracking number provided in your confirmation email. Visit our tracking page and enter your tracking number to get real-time updates.

What are the delivery times?

Delivery times vary depending on the destination and type of service chosen. Standard shipments typically take 7-14 business days, while our express service can reduce this to 3-5 business days.

How does the traveler program work?

Our traveler program allows people traveling between Africa, Europe, and Canada to earn money by carrying packages. Travelers are verified and can choose shipments that match their itinerary.

What documents are required for shipping?

Required documents depend on the type of shipment and destination. Generally, you'll need identification, a commercial invoice for business shipments, and specific customs documents according to destination country regulations.

How can I get a quote?

You can get a quote by filling out our online form with your shipment details, or by contacting us directly by phone or WhatsApp. We'll provide you with a personalized quote within 24 hours.

Can't find your answer?

Our customer support team is here to help. Contact us for any additional questions.